TESTER FAQS

Frequently asked questions.
    

Getting
Started

What is the Spinner Cube?

The Spinner Cube is an innovative fidget toy designed to reduce stress and significantly improve cognitive performance. Studies show that fidgeting has increased performance on tests and other cognitive tasks – use your Spinner Cube at the office, school, or even at home!

What features does the Spinner Cube have?

The Spinner Cube comes equipped with a high quality joystick, gamer trigger, five clickable/silent buttons, three metal balls, and two precision bearings. See our about page for more information.

How long does the Spinner Cube spin for?

The Spinner Cube naturally spins for about 60 seconds on a table top or with a finger flick, but once in motion has the ability to spin indefinitely if softly shaken with the right rhythm. Spin for as long as you can shake the cube and find your rhythm for success.

How big is the Spinner Cube?

The Spinner Cube is about 1.5in x 1.5in x 1.5in, weighs less than 3 ounces and fits comfortably in your grip for ease of use anytime you need to de-stress and stay focused!

How durable is the Spinner Cube?

The Spinner Cube is extremely durable and designed for years of fidgeting and staying focused. The only real way to break a Spinner Cube is to throw it at a wall or the ground aggressively, which is exactly what its designed to help you avoid!

What if I'm in an environment where I can't make noise, such as a classroom or study hall, will I still be able to fidget in silence?

Of course! The Spinner Cube is designed with both buttons and switches that are silent, and ones that make satisfying noises – you can fidget with the Spinner Cube anywhere you go without bothering anyone!

How can I get Press information?

Please email us at contact@spinnercube.com for our press material.

Shipping

When will my Spinner Cube ship?

Orders have a 1 -3 business day processing time before shipment. Once your order is processed it will be promptly shipped out and will arrive in either 1 – 3 days with Priority Shipping or 2 – 7 days with Ground Shipping.

What shipping options are available?

We offer 1 -3 day Express Priority Shipping, 2 – 7 day Ground Shipping, and Flat Rate International Shipping* through USPS. *International Shipping times vary depending on location.

If my Spinner Cube comes damaged in the mail, will you replace my order?

Of course! We package our Spinner Cubes to mitigate any risk of damage during transit. However, the handling of the shipment is out of our control. If your package comes damaged, shoot us an email at contact@spinnercube.com and we’ll take care of you!

Can I come pick up Spinner Cubes or buy them at a store?

We are currently in the process of creating a store locator map and you will soon be able to find a Spinner Cube retailer near you!

Can you ship internationally?

Yes we ship internationally! We want the whole world to reduce their stress and improve their daily cognitive performance.

Where does my order ship from?

Your order will ship from our facility in Los Angeles, California, USA.

Help my order hasn’t arrived yet!

What product did you purchase? Email us at contact@spinnercube.com with your problem and product!

Can you cancel my order?

As long as you notify us within 1 business day of placing your order, we can cancel it. If for some reason you are dissatisfied with your order once you receive it, shoot us an email at contact@spinnercube.com and we’ll take care of you!

Can I change my shipping address?

If you notify us within 1 business day of placing your order, we can change the shipping address. If you notify us longer than 1 business day from when you ordered, chances are the product has already been shipped but it’s still worth reaching out to us!

How can I reach someone regarding my order?

The best way is to email us at contact@spinnercube.com.  Please include your order number, full name, and email address with which you purchased the item.

Payment

What types of online payment options are available?

Spinner Cube securely accepts all major credit cards and Paypal payments. For wholesale orders, we will send you a purchase order form and a customized invoice payable by credit card, PayPal, or check.

Do you charge sales tax?

We only charge sales tax for California orders. For California, US orders, this rate is 6%. International tariffs may vary significantly.

Do you accept telephone orders?

We encourage you to order online for the fastest possible service, but please feel free to phone in your order, if you prefer or have trouble ordering online. Call us at (562) 999-4776

Can I mail in a check? I don’t like to order online.

Unfortunately, checks are only accepted for wholesale orders and recurring retail accounts.

How can I reach someone regarding my order?

The best way is to email us.  Please include your order number, full name, and email address with which you purchased the item.

How do discounts & coupons work?

If you see a coupon code online or are given one by a friend, you’re free to use it! We make custom coupon codes for anyone looking to buy multiple Spinner Cubes, let us know! Discounts are applied at the time of purchase, not when an order is shipped. Please remember we cannot apply a discount after the purchase has been completed.

Returns

Can I return my Spinner Cube?

Spinner Cube orders can be returned within 30 days of receipt of purchase, in their original, unused condition. If your Spinner Cube has signs of any manufacturer defects such as missing buttons or jammed parts, we will gladly replace your cube or issue you a full refund. Send your Spinner Cube in its original packaging to 140 Linden Avenue, Suite #281, Long Beach, CA 90802.

Help, my Spinner Cube broke!

If your item is broken due to a manufacturer defect we will replace it free of charge within 30 days of purchase.

(562) 999-4776

Customer Service

LA, California

Still need help?

For press inquires or questions, please write us at contact@spinnercube.com or call us at (562) 999-4776

The Spinner Cube is an innovative fidget toy designed to reduce stress and significantly improve cognitive performance. Use the Spinner Cube on the job, in the classroom, at home or on an adventure.

WHAT WE’RE ABOUT

The Spinner Cube is an innovative fidget toy designed to reduce stress and improve cognitive performance. Fidget, focus and spin away stress.

SPINNER CUBE

contact@spinnercube.com
LA, California

WHAT WE’RE ABOUT

The Spinner Cube is an innovative fidget toy designed to reduce stress and improve cognitive performance. Fidget, focus and spin away stress.

SPINNER CUBE

contact@spinnercube.com
LA, California